Definitions

Customer: The person and/or company that agrees to the contract or offer and rents and uses the products and services from d’Ouwe Moer;
Lessor: d’Ouwe Moer, represented by Hotel d’Moer B.V.

Cancellation or relocation

If a reservation has been made for a meeting or other type of event, the following applies to the cancellation or relocation of that reservation (unless otherwise agreed in writing):
If the reservation is cancelled or relocated before the time at which the service is to be provided, to be referred to as ‘the commencement date’, the customer is required to pay the following percentages of the reservation value.
100% for cancellation on the commencement date
80% for cancellation between 1 and 3 days before the commencement date
50% for cancellation between 4 and 15 days before the commencement date
20% for cancellation between 15 and 30 days before the commencement date
0% for cancellation at least 1 month in advance

A relocation of the reservation can be considered by mutual agreement. The conditions for this are customized and will be determined by mutual agreement.

Location

The (technical) installations and facilities present in the meeting room may only be used if agreed in writing. Self-installed (technical) installations and facilities may be placed in the meeting room if this has been agreed in writing. Customer guarantees not to cause nuisance to other customers or the location. Landlord rents the meeting rooms on the basis of day parts (4 hours) and full days (9 hours).

Smoking is not allowed in the property.

Host can rent the location until 10 p.m. at night.

Liability

Host is liable to the customer for damages resulting from a failure to perform the agreement. Unless the shortcoming cannot be attributed to host or to the persons whose assistance is used in the performance of the agreement.

Lessor is not liable for damage or loss of goods brought by the lessee. The customer shall indemnify the lessor against customer’s claims in this regard.

For damage to or with vehicles of the customer, the lessor is not liable except if the damage is a direct result of intent or gross negligence of the lessor.

Host’s liability is limited to the amount reasonably insurable.

Tenant liability

The customer is liable for all damages incurred by the lessor and/or any third party as a direct or indirect result of an attributable failure and/or wrongful act.

Payment

Payment of invoices shall be made within 14 days of invoice date or otherwise if agreed in writing.

Comments on complaints about invoices must be made in writing within 10 days of receipt.

If host is forced to use a collection agency, these costs shall be borne entirely by the Customer.

Confidentiality

Host is hereby entitled to keep the customer informed of its activities by e-mail after signing the contract or offer.

Rights

These general and cancellation conditions are governed by Dutch law and the court in Rotterdam has jurisdiction.